Terms of Service
Saxon Internet Solutions provides web hosting to a large client
base. All accounts on our servers are subject to these terms of
conditions, including but not limited to virtual hosting plans,
reseller hosting plans, resold plans and semi-dedicated server
We reserve the right to cancel without notice any account that
violates our terms of service, with Saxon Internet Solutions as the sole arbiter
in deciding what constitutes violation.
By proceeding to the next step in the order process,
you acknowledge that you have read, understand, and agree to fully
abide by our terms of service listed below.
1. Server Use
Your account is for your use only, and as the primary
used, you agree to take responsibility for all usage of the account.
All services provided by Saxon Internet Solutions may be used for
lawful purposes only. Any violations of laws that apply to Saxon Internet Solutions,
or any jurisdiction that applies to you or your site is strictly
prohibited. This includes but is not limited to copyrighted material,
intellectual property and threatening material.
Sites that promote illegal activity or present content that is
damaging to Saxon Internet Solutions are also strictly prohibited.
Illegal activity such as hacking and cracking that
originates from your account is also strictly prohibited.
2. Adult Content & Spamming
We operate a zero tolerance policy on both adult
content and spamming (the sending of mass unsolicited emails).
Any adult orientated material, including but not
limited to explicit pictures, pornographic or indecent pictures
found in any account will result in instant termination without
notice. If resold accounts are found to contain material listed,
they will be terminated and the reseller informed.
Any unsolicited email transmitted over Saxon Internet Solutions’s
network is strictly prohibited and will result in instant termination
without notice. This includes but is not limited to virtual, reseller,
resold accounts and semi-dedicated server accounts.
Formmail scripts prior to Matt Wright’s formmail
script version 1.9 or later are banned as security holes in the
script can result in them being used as spamming tools.
3. High Resource Usage Policy / Script Usage
Resources are defined as CPU usage, memory usage
and available system resources. When an account is found to be
manipulating resources, we may implement the following policy:
When an account is found to be manipulating resources,
Saxon Internet Solutions reserves the right to suspend, terminate, or make appropriate
changes to the account to prevent the account from continually
This policy is only used in extreme cases to prevent
misuse and is in effect to keep our servers fast and stable at
The following scripts and programs are banned from
our servers due to resource manipulation / server misuse:
- Flat file CGI based forums / message boards such as UBB, iKonboard
- IRC (Internet Relay Chat) scripts or bots
- Proxy Servers
- The Anonymizer
- Formmail scripts earlier than Matt Wright’s v1.92 script
- Spamming / hacking / cracking scripts
4. Payment Policies
All accounts are set-up on a pre-pay basis. Saxon Internet Solutions
reserves the right to change the prices of any of its services
at any time.
Payment is due every 30 days from the date on which the account
will be established, or every 365 days if the account is paid
for yearly. Clients will be automatically charged UNLESS a cancellation
request has been sent to
, and Saxon Internet Solutions have
confirmed your request. Cancellation requests must be sent in
5 days before your next billing date.
In situations where the card number is declined,
the card will be charged on the following day for 7 days. If the
card is declined in each of these situations, the account for
which payment is overdue will be suspended, and the user contacted
to make alternative payment arrangements. If payment is not made
within 14 days of the card failing, we reserve the right to terminate
Clients agree that they are liable to extra charges
that their accounts incur, including but not limited to extra
bandwidth usage and extra diskspace usage.
Cancellation requests logged within 30 days of the
account being set-up will have their full monies refunded.
5. Cancellation and Refunds
Saxon Internet Solutions reserves the right to terminate a client’s
account at anytime without prior notification if the account is
in breach of the listed terms and conditions. No refund is given
in such a situation.
A client can choose to cancel their hosting account
at any time. If within the first 30 days following the initial
order for hosting, a full refund will be issued. This is referred
to as our 30 day money back guarantee. This guarantee is in respect
of hosting services only.
Cancellations out of the 30 day period will not
receive a refund. Please allow 5 business days for a refund to
be processed; please put in cancellation requests at least 5 days
prior to your next billing date.
Client agrees to use all Saxon Internet Solutions services and facilities
at their own risk and agree to defend, indemnify, save and hold
Saxon Internet Solutions harmless from any and all demands, liabilities, losses,
costs and claims including but not limited to attorney’s
fees asserted against Saxon Internet Solutions, it’s agents, officers and
employees, that may arise directly or indirectly from any service
provided by ourselves.
You agree that this indemnification extends to all aspects of
your account, including but not limited to site content and domain
You agree that you take ALL legal responsibility
for account use and that you supply current and truthful details
when signing up.